Siena now automatically fills in important ticket details like contact reason, resolution type, and product SKU when she resolves customer conversations.
Benefits
Configure which fields Siena should populate and provide specific instructions for edge cases. Required fields get filled before closing tickets, keeping your helpdesk data complete and accurate.
Action Needed
Navigate to App Store > Your Helpdesk App > Conversation Fields. Toggle on fields you want Siena to populate. Available for Kustomer, Gorgias and Zendesk.