Changelog

Follow up on the latest improvements and updates.

RSS

What's Changed
We've improved the handoff and escalation detection logic in Siena. Siena now only triggers on explicit, unconditional escalations, which significantly reduces misrouting.
Benefits
This resolves previous issues where Siena was unnecessarily routing conversations and applying Siena handoff tags when it wasn't required. You should see more accurate handoff decisions.
Action Needed
Please let us know if you come across any further routing decision issues.
We've simplified how you access and manage your integrations! All Siena Channels, Modules, and Custom Integrations are now unified in our new App Store.
Here you can:
  • Manage your existing connections (help desk, order management, etc.)
  • Explore and install new apps
  • Create and manage custom integrations
Are you a developer interested in publishing your own app? Contact developers@siena.cx
We've upgraded some of our underlying models to o3-mini, delivering significant improvements to Siena's capabilities.
This update brings:
— Enhanced reliability and consistency in responses
— More precise instruction following, even with less context provided (for example, you no longer have to write "IMPORTANT" for Siena to prioritize key information)
— Better handling of complex conversation flows
— Improved overall performance stability
You'll notice Siena is more dependable and accurate accomplishing tasks. Note that for complex tasks, responses may take slightly longer as Siena now takes time to process and think through solutions thoroughly.
The world's first autonomous AI platform is here.