new
Policies
When you update your refund policy, you update it in one automation and forget about three others. Different automations tell your customers different things. Your customers notice. Trust erodes.
Policies launches as a first-class construct in Siena. Define your refund rules, shipping terms, and subscription guidelines once and reference them everywhere. When you update a policy, it propagates automatically across all automations using it.
What you can do now:
- Create standalone policies: Name, description, and content with version history for every change
- Reference anywhere: Insert policies into any automation with one click
- Track usage: See which automations use which policies and performance stats for the last 7 or 30 days
- Start with templates: Nine pre-built templates included
Navigate to
Automations
> Policies to get started.