Siena now processes customer video attachments just like she handles images and text. When customers send videos showing damaged products, warranty claims, or product demonstrations, Siena automatically extracts context and relevant information without requiring manual review.
Use cases
- Troubleshooting: Something not working as expected? Siena watches, diagnoses, and takes action - whether that's a quick fix or processing a return or replacement.
- Warranty claims: Customer sends a video showing the issue, Siena verifies and processes the claim. No manual review needed.
- Product guidance and recommendations: Setup questions, how-to-use requests, product recommendations. Customers share a quick video and Siena walks them through it.
No setup required on your end
. It works seamlessly with your existing channels and automations. Read more.